Thank you for choosing our IPTV subscription services. We strive to provide you with high-quality content and a satisfying experience. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions for refund requests on our website. Please read this policy carefully before making a purchase.
- Refund Eligibility :
1.1. To be eligible for a refund, you must have a valid reason and meet the following criteria: a) You have encountered technical issues that prevent you from accessing our service despite reasonable troubleshooting attempts on your part. b) Our service fails to meet the advertised features and functionalities.
1.2. Refunds will not be provided under the following circumstances: a) You have changed your mind or decided that you no longer want the subscription. b) You have violated our terms of service or engaged in fraudulent activities. c) You have shared or resold your subscription to others.
- Refund Request Procedure :
2.1. To request a refund, you must contact our customer support team within 3 days from the date of purchase, providing detailed information about the issue you are facing.
2.2. We may request additional information or attempt to troubleshoot the problem with you before approving a refund.
2.3. Refund requests must be submitted via email or through the designated support channels specified on our website.
- Refund Determination :
3.1. Our team will assess each refund request on a case-by-case basis and determine whether it meets the eligibility criteria stated in section 1.
3.2. If your refund request is approved, we will initiate the refund within 7 days using the original payment method. Please note that the processing time may vary depending on your payment provider.
- Partial Refunds :
4.1. In some cases, we may offer partial refunds based on the duration of your subscription and the usage of our service. The amount refunded will be calculated at our discretion.
- Non-Refundable Fees :
5.1. Please note that certain fees associated with the subscription may be non-refundable. These may include one-time setup fees, transaction fees, or any fees not directly related to the subscription cost.
- Changes to the Refund Policy :
6.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. The updated policy will be effective as of the date it is published on our website.
- Contact Information :
7.1. If you have any questions or concerns regarding our refund policy, please contact our customer support team at [email address] or through the contact information provided on our website.
By purchasing our IPTV subscription, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.
